Your clients expect you to fix everything. Now you can.
Web Agency Hero is your behind-the-scenes tech team. We cover Cloudflare, the full range of email support from setup and deliverability to migrations, DNS, site migrations, and WordPress, so your clients think of you as a hero.
Before you waste 3 hours going down the rabbit hole...
You know how it goes. AI gives you a confident answer. You follow the steps. It doesn't work. Now you're 12 tabs deep and your client is still waiting.
You've got two options from here. No judgment either way.
We've seen both paths. One of them usually ends with you messaging us.
Two choices. Your call.
We'll be here either way.
Tried ChatGPT. Still broken. Sound familiar?
AI is great for quick answers. But when your client's email is down, their DNS is misconfigured, or their WordPress site just crashed, "try refreshing" isn't going to cut it.
Web Agency Hero is where you turn after the AI rabbit hole. We're real humans who actually log in, dig into the problem, and fix it with accountability and a full summary so you're always in the loop.
Get Help NowAI vs. Web Agency Hero
"Try clearing your DNS cache and waiting 48 hours."
Log in, find the misconfigured record, fix it, and verify propagation in real time.
"Check your SPF record looks like this..."
Audit your full email authentication stack and fix SPF, DKIM, and DMARC so your emails land.
"Deactivate plugins one by one to find the conflict."
Diagnose the conflict fast, resolve it, and get the site back up without the guesswork.
Our Services
We partner with web designers and marketers behind the scenes to help you look like a hero to your clients.
Cloudflare Support
DNS setup, SSL configuration, WAF rules, caching, and performance tuning to make sites faster, safer, and smarter.
Email Support
SPF, DKIM, and DMARC mastery to prevent your emails from going to spam. We make sure messages land right where they need to.
DNS Support
We untangle DNS records, fix misconfigurations, and make sure everything resolves smoothly so your domain points in the right direction.
WordPress Support
Plugin conflicts, broken sites, slow load times, and site recovery handled with speed and precision.
Email Migration
Seamless, zero-drama migrations to Google Workspace and Microsoft 365. You deserve a more reliable email service.
Hosting Support
We manage the heavy lifting so you can focus on saving the day for your clients. Real support for real issues.
Vacation Coverage
While you're away, we step in as your tech support team. Your clients get covered and you get a real break.
Site Migration
Clean migrations with DNS cutover and zero downtime. We move your clients' sites without breaking a thing.
1-on-1 Consulting
Private Zoom sessions for tech stack review, workflow guidance, and expert input when you need a second set of eyes.
What Our Partners Say
Real results from real web designers and marketers.
"Troy is an invaluable resource for anyone needing assistance with WordPress or DNS issues. He has successfully resolved numerous problems for several sites and has a wealth of knowledge in managing DNS configurations. In addition to troubleshooting, Troy has also provided expert guidance in optimizing server performance. His reliable support and technical expertise make him highly recommendable for any related needs."
"I run a full scale digital marketing agency and have been using Troy for over 10 years now. Whenever we run into server, email, high level tech or website issues, he is the guy that takes care of it for us. He fully understands all aspects of working on the technical issues that come up in developing and maintaining WordPress websites, hosting & email support. If you are a small business agency or an independent website developer and would prefer to outsource the more technical aspects of the business, he is the right guy."
"As our agency grew, so did the support tickets! In order to scale, we needed someone we could rely on to troubleshoot the little issues that come up from day to day. Troy is that someone! He's helped us handle DNS and firewall issues, random plugin conflicts, migrations, email authentication and more. R5 loves counting Troy as part of the team!"
"I've been building websites for ten years, and I know what I don't know, so when troubled websites come to me that I cannot redesign how I would like. When we need to do some cleanup, speed up, or optimization, or I have a huge technical issue — it feels like you have a timer on your screen and a bomb sitting right next to it. Those moments I just love having Troy in my back pocket."
"Troy came highly recommended by a colleague when I needed some help in starting my web design business. He is very knowledgeable when it comes to web hosting and backend development. More importantly though, Troy is always willing to help, communicates very clearly, and will work diligently to solve any issues no matter how great or small. Aside from helping with technical problems, Troy has also offered a great deal of guidance to me as a new business owner."
Simple, Transparent Pricing
Pay only for what you need. No retainers, no surprises, no long-term contracts.
Not sure which one you need? Just reach out and I'll point you in the right direction.